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Portaria, Pelion, Greece

Complaints Policy

Valeni Boutique Hotel, aiming at the continuous improvement of the services provided to its customers and in the ultimate satisfaction during their stay, is committed to the effective resolution of potential complaints that may arise. We want to be better and your contribution is important.

During your stay, or after the end of the stay, you can first inform the hotel reception so that an immediate solution is given before your departure.

You can also submit your complaint in writing, filling in the Complaint Sheet available at the hotel reception.

Alternatively, you can submit your complaint electronically, either by using the form in this page or by e-mail, to [email protected], indicating your booking details and contact details, clearly describing your complaint and being specific about the reasons for submitting it, indicating your expectations for resolving the problem.

Complaints submitted in writing, either through the Complaint Sheet or electronically, are transferred from the hotel reception to the relationships manager. That person then initiates their immediate resolution by addressing the respective department of the hotel and the relevant employees.

At the same time, a confirmation that we received your complaint is sent within 3 business days and the hotel's official reply will be sent within 7 business days.

Our hotel is committed to respecting your personal data, discretely handling your complaints, deeply examining them and resolving them as soon as possible. The board of directors, the management and staff of the hotel acknowledge your right to complain and are commited to seeking a fair and effective solution to any problems that may arise.